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Customer Service

Customer Service Contact:

For any questions concerning our products, shipping, or promotional products and services, please contact us at info@glowarehouse.com or by phone at 1-877-233-GLOW(4569).

Glowarehouse.com is administered and operates from:

2175 Dowler Place
Victoria B.C, V8T 4H2
Canada

 

Privacy and Security Policies:

Privacy Policy:
We at Glowarehouse.com respect the privacy of our customers and ensure all measures are taken to protect all personal and private information. We do not provide any information or data regarding our customers to any third parties. All information collected by Glowarehouse.com is used solely by us for order processing purposes only. We are highly committed to providing our customers a safe and secure shopping experience while maintaining their privacy.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo! click here.

Credit Card Security:
All personal and financial information collected by Glowarehouse.com during the shopping process is encrypted for your security and protection. The shopping cart systems for Glowarehouse.com are served through a secure https connection using 128-bit Secure Socket Layer (SSL) encryption. This provides the highest level of security available on the Internet. All personal data sent to us via our online ordering system is encrypted during the transmission process and is only readable by our internal sales staff. We guarantee that when you place an order with Glowarehouse.com, your personal and financial information will be kept private and secure.

 

Shipping:

Please fill in all of the requested shipping information requested as any incomplete or incorrect shipping information may delay the delivery of your order. All shipping services and estimates are provided by UPS. You may select from three UPS shipping options. UPS Standard Ground, UPS Expedited 2nd Day Air, or UPS Express Next Day Air.

International Shipping:
For orders outside of the United States and Canada your order may be charged custom fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Glowarehouse.com has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

 

Payment Method:

Glowarehouse.com accepts Visa or Mastercard Credit Cards or mail in checks or money orders if credit card payments are not applicable. Please choose the Credit Card you wish to use and input your Card Account Number, Expiration Date, and input the Card Verification Number. Any incorrect or incomplete information may result in a denied transaction notification. If you recieve a denied transaction, please try again and ensure that all credit card information entered is correct. Glowarehouse.com does not retain credit card information and all credit information provided is encrypted and secure.

 

Returns / Refunds:

Defective Merchandise:
If your purchase is defective or damaged Glowarehouse.com we will either replace the product or give you a full refund on the defective or damaged merchandise. This decision remains that of Glowarehouse.com. Any claims of shortages in packing or defective merchandise must be made within 5 business days of receiving your goods.

Returns:
Glowarehouse.com will only accept returns on merchandise in its original packaging and condition and will not accept returns on items that have been damaged due to obvious negligence. Please note that our return policy does not apply to products that are listed to as 'On Special'. In most cases Glowarehouse.com does not credit you the shipping costs. This is considered on a case by case basis. Glowarehouse.com will not accept unauthorized returns from customers who did not contact our staff within 5 business days of receiving their order. For all returns there is a 15% restocking fee.

Refunds:
Refunds for defective and returned product are given in the same form of payment originally used for purchase within 7 to 14 business days. You will be credited for the original price of the products ordered only. Glowarehouse.com will notify you of the status of your credit or refund by email or telephone. The final decision on all credits, refunds and returns remains that of Glowarehouse.com.

Damaged During Shipping:
If a package is delivered in a visibly damaged state due to shipping or if you received less than the number of packages stated on the delivery log, inform the courier driver immediately to make note of such damage or shortage. If you do not inform the driver you may lose your right to make a claim against the delivery company. Please notify Glowarehouse.com immediately if your package has been damaged during shipping.